FAQ - Frequently Asked Questions

Our small group tours are great for almost everyone. If you’re a single traveller, have limited mobility, history and photography buffs, you want a tour that gives you time for shopping and food as well as the sights, or you’d just rather someone else take care of the driving and navigating, then we think you’ll enjoy our tours.

Rest assured (on our tour that visits Wānaka), we won’t let you miss out on a photo shoot of the region’s most famous tree! But we’ll also take you to some other fabulous photo opportunities. (Our drivers are also accomplished photographers) Maybe you can discover a new spot, and inspire others?

Don’t worry, our sightseeing tours have a good balance of time in and out of the vehicle. We know long periods of driving are tiring, so we also give you free time for browsing, shopping and exploring. The last thing we want to do is to hurry you from stop to stop. This is definitely not a ‘rush job’ – we want you to relax and enjoy yourself for the entire trip.

Maybe you’ve already seen Arrowtown and just want to see Wānaka or the other way around? Our separate Arrowtown & Around and Arrowtown Wānaka Highlights Tours are perfect if you’d like to concentrate your time on local areas, as they split the region into separate fun days. if none of these is quite what you’re looking for, we’re happy to create private Queenstown tours too.

We appreciate that plans can be affected by unforeseen events, so we recommend you have travel insurance to give you peace of mind. We have a tiered approach to cancellations.

Cancellation of set group and private day tours (tours that don’t include an overnight component):

If you cancel at least 7 days in advance of the scheduled departure, we charge a 15% cancellation fee. If you cancel between 3 and 6 days in advance, there’s a 50% cancellation fee. And if you cancel within 2 days of the scheduled departure, regrettably, the cancellation fee is 100%.

Bookings for third party activity’s supplied by Remarkable Scenic Tours will be as per Remarkable Scenic Tours payment and cancellation terms and the third party suppliers payment and cancellation terms do not apply.

Cancellation of multiday tours (tours that include an overnight component):

Cancellation 60 days + prior to the tour arrangements commencing:

Loss of deposit amount. This is the equivalent of 20% of the total tour cost or NZ$250 per person, whichever is the greater amount, plus any other prepaid or advance payment items.

Cancellation 60 - 21 days prior your tour commencement date:

If the tour is cancelled 60-21 days prior to the tour commencement date a cancellation fee of 55% of the total tour reservation net value.

Cancellation 20 - 8 days prior your tour commencement date:

If the tour is cancelled 20-8 days prior to the tour commencement date a cancellation fee of 70% of the total tour reservation net value.

Cancellation 7 days or less prior your tour commencement date:

If the client cancels the tour within 7 days of the tour commencement date a cancellation fee of 100% of the total tour reservation net value.

Bookings for third party activity’s supplied by Remarkable Scenic Tours will be as per Remarkable Scenic Tours payment and cancellation terms and the third party suppliers payment and cancellation terms do not apply.

Click here for our full terms and conditions.

Our tours have many stops and full commentary, therefore they’re not suited for younger children. Each set tour has different age brackets, we highly recommend you review this information before booking. The best option if you have young children is to arrange a private tour with us, and we can tailor-make a tour for you to keep the whole family happy.

Oh dear, now that would be sad! The timing of the tours means we can't wait around for people.

If you decide not to go please contact so we are not waiting for you to turn up as this is not fair for the other guests waiting to go on the tour.

We would hate to leave you behind. We'll make every effort to find you, but we do need to depart at the designated times. If we can't locate you, there are buses and taxi services back to Queenstown, but you'll need to arrange these and cover the costs yourself.

Very! Our vehicles are modern and have large viewing windows, AC, heating and comfortable seats.

If you had a great time during your tour and would like to express that to your tour guide, a tip is certainly very much appreciated.

We only pick up in central Queenstown.We think it’s better to start the tour on time than falling behind with lots of picks ups and been caught in Queenstown traffic. Please see the map below.

If it’s a private tour we arrange the pick up from your accommodation.