• What is your cancellation and refund policy?

      If you cancel at least 7 day(s) in advance of the scheduled departure, there is a 15% cancellation fee. If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee. If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.

    • Can our children come on tour?

      Your children are welcome on the Pioneer's Trail (historic gold rush tour) or by arrangement on a Unique Private tour; however children are not permitted on The Thirsty Traveller (craft beer and distillery tour)

    • What happens if I miss the pick-up, or I'm not ready when you arrive...or I simply can't go anymore?

      Oh dear, now that would be sad! We can't really wait for you due to the timing of the tours. Check with your booking agent regarding refund policies.

    • How about if I am late back to any of the pick-up points while I'm on tour with you?

      We would hate to leave you behind. We'll make every effort to find you, but we do need to depart at the designated times. If we can't locate you, there are buses and taxi services back to Queenstown, but you'll need to arrange these and cover the costs yourself.

    • How comfortable are the tour vehicles?

      Very! Our vehicles are modern (2015 model European custom tour vans) and have large viewing windows and comfortable seats. We have 6 and 11 seater options.

    • Can I tip the tour guide?

      If you had a great time during your tour and would like to express that to your tour guide, a tip is certainly very much appreciated.

  • General Information

    • We pick up and drop off to most Queenstown and Arrowtown accommodation providers, including The Hilton and Millbrook.

    • Bring warm clothing layers and a raincoat with you no matter the time of year, and where appropriate wear sunscreen and a hat.

    • Wear comfortable shoes: you'll feel more relaxed, plus our tours include some light walking.

    • Remember your CAMERA!

  • The Pioneer's Trail - Historic Gold Rush Tour

    • Operates daily between 9:00am and 4:00pm

    • A minimum of 2 passengers is required for the tour to go ahead

    • Capacity: 2 -11 passengers

    • Larger groups: We can cater for 14-17 passengers (travelling in two vehicles) but we require 3 days notice for these. Please call us regardless and we'll see if we can make it work

    • Child booster seats are available by request, please advise when you book

  • The Thirsty Traveller - Craft Beer & Distillery Tour

    • Operates daily from 12:00pm to 5:00pm

    • Numbers are restricted to 10 in a group

    • For safety reasons this tour does not cater for children

    • A minimum of 4 passengers is required to run the tour

  • Unique Private Tours

    • We can cater for groups of 1-11 people

    • Larger groups of up to 17 people can be accommodated with at least 3 days notice

    • Minimum charter time is 2 hours

    • We provide a driver/guide for door-to-door pick up and drop off

    • We can book activities where required, although these will be subject to availability

    • We will follow a pre-approved itinerary